JoinlyMeeting support

Help without the guesswork.

Email [email protected] for direct support. Include your macOS version, JoinlyMeeting version and a short description of what happened. Never send passwords, OAuth tokens or meeting passcodes.

Quick checks

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Zoom is not connected

Open Settings → Zoom account → Connect Zoom, complete authorization in the browser and return to JoinlyMeeting.

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No meetings appear

Select Refresh. Confirm that the connected account contains an upcoming scheduled meeting and that the network is available.

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Recording will not start

Open System Settings → Privacy & Security and allow the required Microphone and Screen & System Audio Recording access. Reopen the app if macOS requests it.

Before contacting support

Confirm you are using macOS 15 or later.
Note the exact button and step where the issue occurred.
Check whether Zoom works in its own app or browser.
If safe, include a screenshot that does not expose private meeting information.

Privacy and response

Support requests are handled by Graure Elena Carmen. Information in your message is used only to answer, troubleshoot and comply with legal obligations. See the Privacy Policy for details.

Self-service documents

Zoom connection and deletion guide · Legal & Trust Center · End User License Agreement